• Profile

IT Problem Management Technician - Student Placement 2019/20

Location:
Midlands - West
Department:
IT Problem Management
Salary Details:
£Competitive + Excellent Benefits
About The Role
The Role:
We are keen for a current university student to join us for their placement year within our IT Problem Management function. You will gain an insight and apply your education knowledge within a live environment in an IT focused company, developing your skills in an internally focused IT team.
 
You will gain experience delivering root cause analysis to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimise the impact of incidents that cannot be prevented.
 

Responsibilities will include:

  • Handling and logging incoming notifications and reports via telephone and email, and the assessment and prioritisation thereof.
  • Following internal documented processes and procedures to ensure all problems are investigated to agreed standards
  • Diagnosis of faults and determining whether new reported incidents are related to known errors or existing problem records.
  • Based on the results of investigative work, corrective actions will need to be supplied in a clear and concise manner, with strong empirical justification.
  • Production of statistics and reports to demonstrate the performance of the Problem Management process.
About You
A successful applicant will have/ be:
  • A genuine interest and enthusiasm for IT support and management of IT systems.
  • Excellent problem investigation and resolution skills.
  • Working towards a relevant qualification / degree.
  • Excellent written, verbal, report writing and presentation skills.
  
You should ideally have some experience in the following;

(As this is a placement opportunity the following are not essential, although a basic knowledge would be beneficial – these would be some of the skills you would develop within the role)

  • Experience of windows server troubleshooting
  • Basic Microsoft SQL Server troubleshooting
  • Server and storage hardware troubleshooting
  • Knowledge of networking technologies
  • Knowledge of ITIL framework

Other Opportunites that may interest you

  • Project Analyst (Client Implementations)

    • Salary:  £Competitive + Excellent Benefits
    We currently have an exciting opportunity available for a Project Analyst to support our project delivery programme. This role will require your excellent communication and organisational skills to assist with and orchestrate project activities, including the support and efficient delivery of our solutions to our customers. The position also provides an opportunity to work in a flexible, i...
  • Project Analyst (Product & Software Engineering)

    • Location:  Midlands - West
    • Salary:  £Competitive + Excellent Benefits
    Due to the continued improvement and expansion of our products, we are looking for a Project Analyst join our Project Management department to support our project delivery programme. This role will require your excellent communication and organisational skills to assist with and orchestrate project activities, including the support and efficient delivery of solutions. The position also provide...
  • Sales Operations Analyst

    • Salary:  £Competitive + Excellent Benefits
    Due to recent business growth we currently have an exciting position for a recent graduate with strong communication and organisational skills to join our Sales Operations team as a Sales Operations Analyst. The role is paramount to assist with and orchestrate sales related activities, to further extend the market reach of our products through the generation and conversion of sales opportu...
  • Application Support Analyst - Student Placement 2019/20

    • Location:  Midlands - West
    • Salary:  £Competitive + Excellent Benefits
    Due to growth of our specialist product suite, we currently have a position for a student to join our team as an Application Support Analyst. This support role will require your sound communication and customer service skills combined with an aptitude for trouble-shooting web-based database driven applications. The position also provides an opportunity to develop your SQL skills in the interroga...

Keep up to date

For the latest vacancies sent directly to your inbox, please sign up to our job alerts

Job Alerts