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Service Desk Technician - Student Placement 2019/20

Location:
Midlands - West
Department:
Service Desk
Salary Details:
£Competitive + Shift Allowance
Advertising End Date:
25 Jan 2019
About The Role

We are keen for a current university student to join us for their placement year within our Service Desk operation. You will gain an insight and apply your education knowledge within a live environment in an IT focused company, developing your skills in an internally focused IT team. 

 

Duties will include:

  • Handling incoming incidents and requests via telephone and email, including assessment, prioritisation and investigation in line with Incident Management and Request Fulfilment processes.
  • Providing support for workstation, phone, server and network technologies.
  • Following internal documented processes and procedures, to ensure incident and request resolution are completed to agreed Organisation Level Agreements.
  • Identifying and troubleshooting Server and Network incidents and acting according to departmental processes
  • Administration of internal support systems
  • Collaborating with other internal IT teams to work towards the achievement of departmental objectives, and thus aligning to business objectives.
  • Delivering an exceptional degree of customer service; ensuring that our customers benefit from clear communications and effective resolution.
About You

The successful applicant will have:

  • A genuine interest and enthusiasm for IT support and management of IT systems.
  •  Be currently working towards a relevant qualification/ degree.
  • Excellent communication skills, both written and verbal.
  • The desire to identify, analyse and troubleshoot problems.

 

You should ideally have some experience in the following;

(As this is a placement opportunity the following are not essential, although a basic knowledge would be beneficial – these would be some of the skills you would develop within the role)

  • Windows desktop and server operating systems.
  •  SQL Server technologies.
  • Active Directory Domain Services.
  • Microsoft Office and other workstation software.
  • Standard networking services and protocols.

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