• Profile

Application Support Analyst

Midlands - West
Business Operations
Salary Details:
£Competitive + Shift Allowance
About The Role


Due to growth of our specialist Fraud detection system SIRA, we currently have a position for an application support analyst to join our busy application support team. This support role will require your sound communication and customer service skills combined with an aptitude for trouble-shooting web based database driven applications. The position also provides an opportunity to develop your SQL skills in the interrogation and manipulation of data ensuring that we keep our product working efficiently and effectively, whilst providing excellent customer support in order for us to be a market place leader.



Duties will include:

·        Assess and prioritise all incoming incidents and requests.

·        Record and manage all requests according to agreed SLAs (Service Level Agreements).

·        The provision of responsive first line technical support to external customers, deploying your own technical expertise and orchestrating internal resources to resolve queries. This will include support of:

o   SIRA web application product

o   SQL Server databases supporting the SIRA product

o   Data loading processes for the SIRA product

·        Delivering an exceptional degree of customer service; ensuring that our customers benefit from clear communications and effective resolution.

·        Utilising your SQL skills to interrogate the databases to analyse often complex problems and diagnose underlying causes.

Working hours are:

7.5 hours between 6am and 10pm on a shift rota.Working 1 day during a weekend once every 4 weeks (additional time will be given in lieu and additional shift allowance outside office hours)

About You

·        A genuine interest in a customer facing technical support role.

·        A willingness to work independently when required and to juggle multiple priorities.

·        Accomplished communication skills and an ability to articulate complex issues.

·        An aptitude for both efficient and accurate working.

·        A good knowledge of SQL Server and database technologies.

·        C#, jQuery and Bootstrap dubug skills preferred but not essential.

·        The ability to identify and analyse software issues and to expedite resolution through your own experience and through leveraging internal expertise.

Other Opportunites that may interest you

  • IT Security Analyst

    • Salary:  £Competitive + Excellent Benefits
    As an IT Security Analyst you will support the IT Security Team Leader, IT Operations and other areas of the business to manage:- Industry Standards and Best Practices of IT Security processes including vulnerability management, penetration testing and continuous monitoring Providing value to the business by providing insights into the current infosec threat landscape and re...
  • Infrastructure Operations Engineer

    • Location:  Midlands - West
    • Salary:  £Competitive + Excellent Benefits
    Due to the continued expansion of our products and client base we are keen to grow our Infrastructure Operations team. In this role you will support the Infrastructure Operations Team Leader and others in the IT Strategy, Transition and Projects department to: Maximise the uptime of critical IT infrastructure including but not limited to; The production data centre, disaster recovery d...
  • Technical Operations Engineer

    • Location:  Midlands - West
    • Salary:  £Competitive + Excellent Benefits
    We currently have an exciting opportunity for an IT Technician to apply their knowledge and expertise in an IT Operations team. The role will require your sound communication, planning and IT skills to assist and advise key stakeholders and line management. The position also provides an opportunity to work in a fast-growing IT and data management company, that encourages personal development ...
  • Test Automation Engineer

    • Salary:  £Competitive + Excellent Benefits
    Through the growth of our Engineering department we have an excellent opportunity for a Test Automation Engineer / Software Tester to join our TestAuto team. Duties will include: Creation, execution and maintenance of automated tests for several automation strands Extracting and designing test cases in order to deliver complete test coverage based off require...
  • Software Developer C#/.NET

    • Location:  Midlands - West
    • Salary:  £Competitive + Excellent Benefits
    Due to upcoming projects and an expanding client base we currently have a number of opportunities for Software Developers to join our C# / .NET development team. This role will require your sound analytical and IT development skills to both enhance and deploy our solutions. The position also provides an opportunity to work in a fast-growing company that encourages personal deve...

Keep up to date

For the latest vacancies sent directly to your inbox, please sign up to our job alerts

Job Alerts