All Locations
Midlands - West
All Departments
Service Desk
Advertising Salary:
Competitive + Shift Allowance

About The Role

What will you do?

This role does include shift work, 7.5 hour shift on a rota basis between 6am and 10pm Monday to Sunday (5 out of 7 days, remote working for shifts outside of standard days)

The role will require your sound communication, planning and IT skills to assist and advise key stakeholders and line management. The position also provides an opportunity to work in a fast-growing IT and data management company, that encourages personal development and independent thinking.

  • Handling incoming incidents and requests via telephone and email, including assessment, prioritisation and investigation in line with Incident Management and Request Fulfilment processes.
  • Providing support for workstation, phone, server and network technologies.
  • Following internal documented processes and procedures, to ensure incident and request resolution are completed to agreed Organisation Level Agreements.
  • Identifying and troubleshooting Server and Network incidents and acting according to departmental processes
  • Administration of internal support systems
  • Collaborating with other internal IT teams to work towards the achievement of departmental objectives, and thus aligning to business objectives.
  • Delivering an exceptional degree of customer service; ensuring that our customers benefit from clear communications and effective resolution.

About You

What will you need?

  • A genuine interest and enthusiasm for IT support and management of IT systems.
  • A background in IT or computer technology with a desire to apply this knowledge in a support services environment.
  • Excellent communication skills, both written and verbal.
  • The ability to identify, analyse and troubleshoot problems.
You should ideally have some experience in the following;
  • Windows desktop and server operating systems.
  • SQL Server technologies.
  • Active Directory Domain Services.
  • Microsoft Office and other workstation software.
  • Standard networking services and protocols.
  • Knowledge of ITIL framework.

About The Company

To work for Synectics Solutions you need to hold a Security Check (SC) clearance without any exceptions to that clearance. Synectics Solutions will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of the work the business conducts, you must hold a UK nationality or meet the 5 year minimum residency criteria.

What will you get from us?

  • Work When and Where Works: Use hybrid and flexible working to suit your lifestyle and other commitments.  37.5 hour week, working a 7.5 hour shift on a rota basis between 6am and 10pm Monday to Sunday (5 out of 7 days, remote working for shifts outside of standard days)
  • Our company culture is important to us, we’re proud of the continuous work we put in to create an environment in which our staff can truly flourish.
  • A range of benefits designed to make your life easier inside and outside of work.
 

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