As an MI Analyst you will be part of the MI &Reporting team, within the Client Success department. The MI & Reporting team is called upon by all areas of the business, specifically working in conjunction with the Client Success managers to understand and define the MI needs of external clients.
You will design, develop and implement IT solutions for these business requirements to a high standard and within agreed timescales. The role will require excellent analytical and communication skills. The position also provides an opportunity to work in a flexible, innovative environment that encourages personal development and independent thinking.
Duties will include:
- Maintain and monitor regular reporting
- Interrogate data in order to derive performance metrics
- Provide regular feedback on operational performance and escalate accordingly if required
- Create/revise code scripts to ensure that they are fit for purpose
- Develop and facilitate training workshops that aim to enrich the knowledge of both internal and external clients of Synectics' products
- Define and agree business requirements, priorities, resourcing and timescales with the MI Manager and stakeholders
- Translate agreed business requirements into standard report specifications and documentation
- Develop, maintain and monitor new strategic, predictive and analytical reporting
- Liaise effectively with stakeholders in matters of strategic direction, data quality, change control and general queries