Synectics Solutions are seeking a Head of Delivery to provide senior leadership across our Product and Technology delivery capability. As a leading provider of innovative, data-driven business solutions, Synectics has spent more than 30 years building complex data management and software products for well-known organisations around the world. This role will help shape how we plan, govern and execute strategic initiatives, customer commitments and internal change programmes, ensuring delivery is predictable, transparent and aligned to measurable business value. It is an opportunity to make a meaningful impact in a collaborative, people-focused culture that is committed to continuous improvement and high-quality delivery.

The Role:

We are seeking an experienced Head of Delivery to lead and mature our delivery capability across Product and Technology. This is a senior leadership role responsible for improving delivery predictability, strengthening delivery governance and enabling high-performing, long-lived product teams to deliver valuable outcomes for our customers and the business.

The role will lead and develop a team of delivery leads, project managers and delivery-focused roles across Product and Technology, ensuring initiatives are planned, prioritised and executed with clear ownership, transparency and accountability. You will work closely with all roles across Product & Technology and with senior stakeholders across the business to ensure delivery activity is aligned to strategic priorities, customer commitments and measurable business value.

This role is ideal for someone who combines strong delivery leadership with a modern, pragmatic approach to Agile, project and portfolio delivery. You will help the organisation move toward greater structure, improved flow, clearer prioritisation and stronger execution without losing the flexibility required to support complex customer and product environments.

What You’ll Get From Us:

• Hybrid working, with office locations based in Stoke-on-Trent (Head Office) and London.

• A supportive and inclusive culture, with continuous investment in our people and ways of working.

• A comprehensive benefits package designed to support your wellbeing, development and work‑life balance.

What You’ll Do:

• Lead, manage, coach and develop the delivery function across Product and Technology, including delivery leads, project managers and delivery-focused roles, building capability, consistency and high performance while creating a consistent approach to planning, governance, reporting and execution.

• Establish clear delivery standards, operating rhythms and ways of working that support predictable delivery, effective prioritisation and strong stakeholder confidence.

• Work with Product and Engineering leaders to support long-lived product teams, enabling end-to-end ownership, reduced hand-offs and improved delivery flow.

• Create visibility of delivery performance through appropriate reporting, metrics and portfolio-level insight for audiences ranging from internal senior leadership through to, and including, the Board.

• Oversee delivery planning across strategic initiatives, customer commitments and internal change programmes, ensuring scope, dependencies, risks, budgets and timelines are understood and actively managed.

• Manage and contribute to financial reporting across delivery activity, including capex/opex, and R&D spend, ensuring delivery plans, forecasts and actuals are clearly understood and communicated.

• Drive continuous improvement in delivery processes, tooling and governance, balancing appropriate control with speed, autonomy and customer responsiveness.

• Identify and apply appropriate use of AI to streamline delivery management, reporting, forecasting and governance practices, improving efficiency, insight and decision-making.

• Improve the organisation’s ability to forecast, communicate and manage delivery commitments, including risks, trade-offs, blockers and changes in priority.

• Partner with Commercial, Customer Success and Operations teams to ensure customer-facing delivery activity is coordinated, transparent and aligned to contractual and strategic commitments.

• Champion a culture of accountability, collaboration, transparency and outcome-focused delivery across teams.

• Promote continuous improvement, inclusive leadership and the development of high-performing delivery teams across Product and Technology.

What you'll need:

• Proven experience in a senior delivery leadership role, such as Head of Delivery, Delivery Director, Programme Director, Agile Delivery Lead or similar.

• Experience leading delivery across complex software, technology, data or digital product environments.

• Strong understanding of Agile, project, programme and portfolio delivery practices, with the judgement to apply them pragmatically rather than dogmatically.

• Experience building or improving delivery governance, reporting, planning and prioritisation processes across multiple teams or workstreams.

• Track record of improving delivery predictability, stakeholder confidence and organisational transparency in a growing or changing business.

• Experience working closely with senior stakeholders, including executive teams, commercial leaders, product leaders, engineering leaders and customer-facing teams.

• Strong commercial awareness, including the relationship between delivery performance, customer commitments, revenue realisation and operational efficiency.

• Previous experience supporting or managing financial reporting across capex/opex and R&D spend is advantageous.

• Previous experience using AI to improve delivery management, reporting, forecasting or operational processes is advantageous.

• Ability to lead through influence, resolve ambiguity and bring structure to complex delivery environments.

• Excellent communication skills, with the ability to translate complex delivery detail into clear, concise messages for different audiences.

• Experience with delivery management, portfolio management or work-tracking tools such as Jira, Azure DevOps, Microsoft Project or equivalent platforms is desirable.

Join us and shape the future.

Closing date: Wednesday 15th July