Client Success Analyst

Due to the continued development of our products and expansion of our client base we have an opportunity for a passionate individual to join our Client Success department.

What will you do?

·        Supporting the Client Success Managers in the ongoing development of the relationship and their use of our applications

·        Scheduling and attending meetings both internally and externally - supporting the Client Success Managers with the planning, coordination, documentation and follow up activities

·        Working with clients and Client Success Managers to produce and track Change Requests

·        Produce draft Quotes for review and approval, then submission and tracking of the quote internally through to completion

·        Coordinating the release process including downtime and testing of the application

·        Build and maintain strong relationships both internally and with the clients

·        Logging (and the ongoing review of) allocated customer Support calls and escalation as appropriate

What will you need?

·        Experience working within a customer facing business oriented role, requiring excellent communication skills and the ability to articulate complex activities

·        Enthusiasm with a proven ability to learn new skills and to adapt to new working practices, through a structured yet informal training programme that provides opportunities for progression within the team

·        Good planning and organisational skills, with the ability to effectively prioritise and plan own workload and remain outcome orientated

·        Ability to establish and maintain effective working relationships

·        Ability to work equally effectively as part of an established team and on own initiative

·        Ability to work in a friendly, fast-paced and dynamic environment

A positive approach to problem solving, decision making and dealing with a wide range of people